Frequently Asked Questions

Can’t find your answer? Contact us and we’ll be happy to help.

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at support@llamawise.com.

Shipping

How long does delivery take?
Standard delivery within Saudi Arabia takes 3–7 business days. Express options may be available at checkout.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping times and costs vary by location.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to monitor your delivery status.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for items in original, unworn condition with all packaging intact. Please visit our Return Policy page for full details.

How do I initiate a return?
Contact us at support@llamawise.com with your order number and reason for return. We’ll guide you through the process.

Products

Are all products authentic?
Yes. We source only genuine, verified products from trusted suppliers. Authenticity is a core commitment at Llamawise.

Do your watches come with a warranty?
Warranty terms vary by brand and product. Please check the individual product page or contact us for specific warranty information.